City of Charles Sturt Portal

For enquiries about these terms and conditions or the customer portal, please email council@charlessturt.sa.gov.au

The City of Charles Sturt enables customers to create a user account to raise or report for service and/or to be eligible to access rates information, receive rates notices, and receive other communications from us electronically.

Users of the City of Charles Sturt customer portal website (the customer portal) must adhere to and comply with these Terms and Conditions of Use. By using the customer portal, you agree to these Terms.

The City of Charles Sturt reserves the right to change the terms, conditions, and notices under which the City of Charles Sturt customer portal is offered, including but not limited to the charges associated with the use of the City of Charles Sturt customer portal.

1. Responsibility and Security

You acknowledge and agree that:

• To access the customer portal as a user, you must register by providing the required personal information as set out in the online registration form.

• Your login details (username and password) are confidential, and you must not disclose them to any other person.

• You are solely responsible for all activities that occur on your City of Charles Sturt customer portal account.

• We recommend you change your password regularly and notify us if you have reason to believe that the confidentiality of your password has been compromised.

• You are responsible for the accuracy and completeness of the information provided, including your contact details as we will rely on this information unless we receive notice from you of any change or update to that information.

2. Privacy

We will take all reasonable steps to protect the security of personal information held in the City of Charles Sturt customer portal from misuse, interference, loss, or unauthorized use, modification, or disclosure.

• The City of Charles Sturt's Privacy Policy applies to the customer portal.

3. Termination

We may remove, terminate, or suspend your access to the customer portal if:

• Your registration details (including personal information) are inaccurate, incomplete, falsified, or unlawful.

• You use the portal in a fraudulent or illegal way.

• You endeavor to compromise the security or functionality of the portal (e.g., by directly or indirectly introducing a virus or malicious code).

4. Liability

Your use the customer portal at your own risk.

We will use our best endeavors to provide reliable access to the portal and take due care that it be free from viruses or defects and that its content is up to date, correct, and complete.

• You agree to release and indemnify us against all loss, damage, claims, and liabilities which may arise directly or indirectly from your use of or access to the customer portal.

• To the extent permitted by law, we exclude liability for all direct, indirect, or consequential liabilities, losses, damages, costs, and expenses, however arising in connection or related to the use of the customer portal.

If you suspect that the security of your customer portal account may have been compromised, please let us know immediately via email council@charlessturt.sa.gov.au.

5. General

• Any links to third-party websites or software on this site are provided solely as a convenience to you and such links should not be taken to imply any type of association to the linked site or its content. If you access any of the third-party sites, you do so entirely at your own risk.

• These terms and conditions of use may be modified at any time by the City of Charles Sturt, and you agree to continue to be bound by the terms of use as modified.

• The City of Charles Sturt will provide notice of these changes by publishing new or updated terms and conditions of use.

6. Other

Language Translation

The language translation tool located in the customer portal uses Google Translate. Users are urged to be aware that the use of the translation service may cause unexpected changes to the appearance of translated pages.

7. Disclaimer

The information and services included in and/or available through the customer portal may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Advice received in the customer portal should not be relied upon for personal, medical, legal, or financial decisions or professional advice.

The City of Charles Sturt is committed to the highest standards and quality of information and reasonable attempts have been made to present up-to-date, accurate information.

The City of Charles Sturt takes all reasonable measures to ensure that information provided to it from third parties is accurate and without defamatory or offensive content. The City of Charles Sturt does not accept any responsibility for any information or services that may appear on any third-party websites or pages linked to or referred to in this website.

8. Contact

If you have any questions about the customer portal, please contact us via email at council@charlessturt.sa.gov.au.

We may use your mobile phone number for purposes like:

• Helping you log in. If you have forgotten any aspects of your account you can contact us. So you'll need an updated mobile number and email address for council staff to confirm we are talking to the right person.
• Charles Sturt staff may need to contact you about your property or rates.
• Helping keep your account safe through unrecognised logins and providing secondary account verification.
• If you select to receive rates reminders or notifications via SMS.
• If your email has changed or your inbox is full, it is an alternate way for us to contact you on any important matters.
• Should you need to call council about a Rates enquiry or other service queries that is not available on the portal, it helps us identify that we are speaking to the right person.

Note: Once you confirm your mobile phone number at the account creation stage, you can adjust your contact information if anything changes at any time.